Can anyone drive the motorhome?
Insurance is provided for drivers between the ages of 25 to 70 years who have held a full licence for a minimum period of 3 years. The motorhome is under 3500kg so can be driven using a standard driving licence.

Is insurance included within the cost of the hire?
Yes, you will be provided with fully comprehensive insurance for up to one driver. You can add an additional driver to the policy for £25.
(This insurance doesn’t cover European travel but if you are planning to take your rental overseas, we can arrange this at an extra cost).

Do I need to pay a Security Deposit?
A refundable security deposit of £500 must be paid before/or on collection using a debit/credit card in the name of the main driver. This covers the insurance excess and damage/breakages/driving offences/breaches to the Rental Terms & Conditions which occur whilst on hire.
The security deposit will be refunded within 7 days of returning the vehicle.

When can I pick up and drop off the motorhome?
You can collect your motorhome between 3-5pm. It will take approximately 1 hour to complete the documentation and demonstrate the workings of the vehicle to you.
 The motorhome must be returned, emptied and ready to hand back by between 10-11am. Please allow time for this as the motorhome will be inspected on return also.

Is there a mileage charge?
No, unlimited miles are free of charge.

Does the Motor home have a bike rack?
Yes, the motorhome comes fitted with a bike rack which carries up to 4 bikes.

How many miles per gallon can I expect?
The motorhome will do approximately 20-30 miles per gallon.

What are the benefits of hooking up to the mains electricity?
• Plug sockets will be able to be used when hooked up to mains electricity
.
• The fridge can be used whilst on mains electricity thus reducing quantity of gas used
.
• The leisure battery will recharge when connected to an electricity supply
.
 

What appliances work on gas within the motor home?
• The gas will run your hob/grill
.
• Fridge (if not hooked up to an electricity supply)
.
• Hot water
.

What happens if I break down?
The motorhome comes with full breakdown cover – contact numbers are supplied within the motorhome.

Can I Wild Camp?
The motorhome is adapted so you can “wild camp”, this is when you are not in a campsite and are parked freely without an electrical connection. In Scotland, you may park freely in rural areas if you adhere to being 100m from a building and are not creating a dangerous situation for yourself or any other road user. We would recommend stopping at campsites for the duration of your hire, especially if you like to have the comfort of added facilities. Dependent on the time of year we would suggest booking campsites in advance where possible, even if it’s your first and last stop, especially in the busier summer months!

Can I take the motor home abroad?
Travel is permitted to UK mainland and surrounding Island destinations only.

What do I do when returning the motorhome?
It must be cleaned, unpacked and ready to be handed over to a member of staff by 10.30am. Vehicles are expected to be returned in a clean and tidy condition, with rubbish removed. We ask that the motorhome is returned with a full tank of diesel and is returned with an empty toilet cassette/grey water tank.

How will I know how to use the equipment in the motorhome?
On the day of collection, one of our team will give you a detailed demonstration of the features and functions of the motorhome. We encourage you to ask any questions as we want you to leave feeling confident and knowledgeable of all the controls. We also leave a user manual and are always at the end of the phone to answer any questions. A telephone number from which you can obtain out of hours technical assistance is also provided.

What identification do I need to bring on the day?
All drivers must be present at collection.  You will need to bring:

UK Customers
• Driver’s Licence

• A DVLA code. This is obtained by going to www.gov.uk/view-driving-licence. Please bring this code with you or email it to us a few days in advance of the hire. We use this code to view your driving licence for endorsements.

• Two forms of identification (at least one should include your home address). Acceptable forms include passports, bank statements and utility bills. Please make these are dated within the last 2 months.

• Credit or debit card required to pre-authorise your security deposit


European/International Customers
• Driver’s Licence

• Passport or National ID Card

• Two forms of identification (at least one should include your home address). Acceptable forms include passports, bank statements and utility bills. Please make these are dated within the last 2 months.

• Credit or debit card required to pre-authorise your security deposit